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11 Tips to Reduce Absenteeism and Attrition

By Erica Marois | Date Published: November 16, 2017 - Last Updated September 25, 2018 | Comments

In the small contact center, one person calling out sick can wreak havoc on service levels. And for contact centers of any size, agent attrition remains a top challenge. Looking for a few ways to reduce both absenteeism and attrition? Here are 11 tips from the most recent #ICMIchat.

For more tips, as well as insight on quality monitoring, self-service, and more, check out the full chat recap.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Culture And Engagement, Workforce Management

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